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Community Pharmacy Questionnaire 2018/19

Community Pharmacy Questionnaire 2020/21

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2020/21 are provided here

Report for publication
Owner of Pharmacy: The Pharmacy Hut     Address of Pharmacy: 286 Erith Road, Bexleyheath, Kent, DA7 6HN                         Date Patient survey completed: 13.11.20

Top areas of performance

Question

% of respondents satisfied with service

If you had a prescription delivered today, how satisfied were you with the time it took to provide your prescription?

98

If you used the pharmacy service for another NHS service, how satisfied were you with the time it took to provide this service? The ease of contacting the pharmacy

95

Thinking about any previous use of the pharmacy, as well as today's, how would you rate the pharmacy on following factors? Having in stock the medicines/appliances you need

92

Thinking about any previous use of the pharmacy, as well as today's, how would you rate the pharmacy on the   following factors? Having someone available to deal with any problem with your prescription after it has been delivered

94

Again, including any previous use of this pharmacy, how would you rate the pharmacist(s) and the other staff who work there? Being polite and taking the time to listen to what you want

100

Again, including any previous use of this pharmacy, how would you rate the pharmacist(s) and the other staff who work there? The staff overall

100

 

Areas in greatest need for improvement

Question

% of respondents dissatisfied with service

Action taken or planned (including timescale)

Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services? -Providing advice on health services or information available elsewhere

2

Prompt patients further to see if they need any more advice and information resources. -immediate effect

 

Pharmacy response to respondent’s additional comments

Areas within control of phamacy

Areas outside control of pharmacy

Supply issues- Unfortunately due to supply issues in the market, amount of stocks we can obtain is set on limits. Hence we have to use various suppliers inorder to obtain sufficient stocks. We try our best to keep as much stocks where possible in advance of supply issues but sometimes the time delay in correction of supply is way beyond.

 

Suppliers also face supply issues originating from thee manufacturer supply cahain and this follows down the chain

 

 

Age range of respondents

16-1920-2425-3435-4445-5455-6465+
0% 0% 3% 3% 14% 24% 56%

 

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible

This is one of several pharmacies that the respondent uses

This pharmacy was just convenient on the day for the respondent

99% 1% 0%